Return Policy – Items Ordered from Website
Our return policy for items ordered from the website is 15 days. If 15 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. Shipper tracking information will be used to determine number of days from delivery.
To be eligible for a return, the item must be unused and in the same condition that you received it. Please include your receipt.
Unless advised to do so, please do not send your purchase back to the manufacturer.
Custom-made items are not returnable. Gift cards are not returnable.
Any item that has been used, including items sold through this website, items ordered by phone, and items sold directly to the customer during a farm visit, is subject to a 25% restocking fee, which will be deducted from the refund. Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If approved, then your refund will be processed, and a credit will be applied to your credit card or original method of payment. It may take several days before the processed refund appears in your account.Sale items
Only regular priced items may be refunded. Unfortunately, clearance and sale items cannot be refunded.Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an e-mail at firstname.lastname@example.org and send your item to the address shown below.Shipping
To return your product for return or exchange, please send it to:
Advanced Saddle Fit
348 Old Chesham Road
Marlborough, NH 03455
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If it is more convenient for us to process the return, the cost of return shipping will be deducted from your refund.
We recommend that you send your item, whether a return or an exchange, using a trackable shipping service.